Privacy Policy

1. Introduction

The Landing Pad ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you make a booking or interact with our website.

2. Information We Collect

We collect the following personal information when you make a booking:

• Full name
• Email address
• Phone number
• Booking dates and special requests
• Payment information (processed securely via our payment provider; we do not store card details)

3. How We Use Your Information

Your information is used to:

• Process and confirm your booking.
• Communicate with you about your stay.
• Prepare the property for your specific needs.
• Comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention

We retain your booking information for as long as necessary to fulfil the purposes described in this policy, or as required by South African law.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Object to the processing of your data.

To exercise any of these rights, please contact us.

7. Cookies

Our website may use session cookies solely for operational purposes (e.g., maintaining your booking session). We do not use tracking or advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

9. Contact

For privacy-related enquiries, please contact us.